At Exam MCQ, we strive to provide high-quality exam preparation materials and a seamless learning experience for all our users. Your satisfaction is important to us. Please read our refund policy carefully to understand how refunds are handled.
1. Digital Products and Services
All quizzes, practice tests, and subscription plans offered on Exam MCQ are digital products. Once accessed, downloaded, or consumed, these products cannot be returned or exchanged.
2. Eligibility for Refund
We only consider refund requests in the following cases:
- Payment was made in error or duplicate charges occurred
- Technical issues prevented access to the purchased product or service, and our support team could not resolve it
3. Refund Request Process
To request a refund, please contact our support team within 7 days of your purchase at [your support email/contact form link]. Include:
- Your full name
- Order number or transaction ID
- Reason for the refund request
Our team will review your request and respond within 3–5 business days.
4. Refund Method
Approved refunds will be processed using the original payment method. Please note that the time it takes to reflect in your account depends on your bank or payment provider.
5. Non-Refundable Items
- Access to completed quizzes or tests
- Subscriptions partially used before requesting a refund
- Free trial products or promotions
6. Changes to This Policy
Exam MCQ reserves the right to update or modify this refund policy at any time. Updates will be posted on this page with the effective date.
If you have any questions about our refund policy, please contact us at [contact@exammcq.com].